Black Friday

I don’t normally leave negative reviews or call out companies publicly, but at this point I feel it’s warranted.

I placed an order with Horticulture Lighting Group on Black Friday for a Scorpion Diablo X, totaling roughly $1,600. At the time of purchase, the website listed a two-week lead time, which was later updated to 4–6 weeks.

Since then, I’ve had two email exchanges with their team:
  • December 16: I was told to expect another 2–3 weeks of waiting. I was offered the original Scorpion Diablo as a substitute, which I declined.
  • After that window passed, I reached out again and was told that “Scorpion orders will be going out at the end of next week” — which is today.
As of now, there has been no shipment, no tracking, and no proactive communication. Deadlines provided by the company themselves have repeatedly been missed.

To add to the concern, the Canadian site (horticulturelightinggroup.ca) is now offline, which doesn’t inspire confidence when customers have outstanding paid orders.

At this point, I can’t in good faith recommend Horticulture Lighting Group. This isn’t about delays alone — it’s about missed self-imposed timelines, shifting expectations, and a lack of transparency after taking full payment.

I’m still waiting on a product I paid for weeks ago, with nothing to show for it but broken promises.
 
Angry Fire GIF by Pudgy Penguins
 
Laughing Grass said:
I don’t normally leave negative reviews or call out companies publicly, but at this point I feel it’s warranted.

I placed an order with Horticulture Lighting Group on Black Friday for a Scorpion Diablo X, totaling roughly $1,600. At the time of purchase, the website listed a two-week lead time, which was later updated to 4–6 weeks.

Since then, I’ve had two email exchanges with their team:
  • December 16: I was told to expect another 2–3 weeks of waiting. I was offered the original Scorpion Diablo as a substitute, which I declined.
  • After that window passed, I reached out again and was told that “Scorpion orders will be going out at the end of next week” — which is today.
As of now, there has been no shipment, no tracking, and no proactive communication. Deadlines provided by the company themselves have repeatedly been missed.

To add to the concern, the Canadian site (horticulturelightinggroup.ca) is now offline, which doesn’t inspire confidence when customers have outstanding paid orders.

At this point, I can’t in good faith recommend Horticulture Lighting Group. This isn’t about delays alone — it’s about missed self-imposed timelines, shifting expectations, and a lack of transparency after taking full payment.

I’m still waiting on a product I paid for weeks ago, with nothing to show for it but broken promises.
Click to expand...

hey i got a spare one still in the box dumbasses sent me a refurb one on 120 instead of 240 with the wrong dimmer as well, do you remember the saga of me trying to make a warranty claim for a diode that was messed up on one of my boards. i couldnt even talk to the rep in canada that was suppose to handle the return he wouldnt return my calls lol. i still have that light they sent me sitting in my basement
 
xox said:
hey i got a spare one still in the box dumbasses sent me a refurb one on 120 instead of 240 with the wrong dimmer as well, do you remember the saga of me trying to make a warranty claim for a diode that was messed up on one of my boards. i couldnt even talk to the rep in canada that was suppose to handle the return he wouldnt return my calls lol. i still have that light they sent me sitting in my basement
Click to expand...

I was looking at their warranty for international customers. Part replacement warranty only. You have to pay somebody to actually do the work if you can’t do it yourself.
 
This years Black Friday plan

ca.ooni.com

Ooni Karu 12 Multi-Fuel Pizza Oven - 1st Generation

Ooni Karu 12 combines optimum, multi-fuel performance with ultimate portability. Karu 12 lets you use wood, charcoal or gas burner* to make flame-cooked, restaurant-quality pizzas in as little as 60 seconds. With a small footprint, foldable legs and a weight of just 26.5 lb (12kg), the Karu 12...
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