Black Friday

[Laughing Grass]

I'm about to walk away from this order.

Their customer service and communication is trash.

 

[Laughing Grass]

I don’t normally leave negative reviews or call out companies publicly, but at this point I feel it’s warranted.

I placed an order with Horticulture Lighting Group on Black Friday for a Scorpion Diablo X, totaling roughly $1,600. At the time of purchase, the website listed a two-week lead time, which was later updated to 4–6 weeks.

Since then, I’ve had two email exchanges with their team:

• December 16: I was told to expect another 2–3 weeks of waiting. I was offered the original Scorpion Diablo as a substitute, which I declined.
• After that window passed, I reached out again and was told that “Scorpion orders will be going out at the end of next week” — which is today.

As of now, there has been no shipment, no tracking, and no proactive communication. Deadlines provided by the company themselves have repeatedly been missed.

To add to the concern, the Canadian site (horticulturelightinggroup.ca) is now offline, which doesn’t inspire confidence when customers have outstanding paid orders.

At this point, I can’t in good faith recommend Horticulture Lighting Group. This isn’t about delays alone — it’s about missed self-imposed timelines, shifting expectations, and a lack of transparency after taking full payment.

I’m still waiting on a product I paid for weeks ago, with nothing to show for it but broken promises.

 

[DCcan]

 

[Shane Karmann]

I notice my Tomahawks are greyed out on the US website. Something is afoot

 

[Laughing Grass]

I notice my Tomahawks are greyed out on the US website. Something is afoot

Ultima has been removed too

 

[laddyd]

sounds like new management.

 

[xox]

I don’t normally leave negative reviews or call out companies publicly, but at this point I feel it’s warranted.

I placed an order with Horticulture Lighting Group on Black Friday for a Scorpion Diablo X, totaling roughly $1,600. At the time of purchase, the website listed a two-week lead time, which was later updated to 4–6 weeks.

Since then, I’ve had two email exchanges with their team:

• December 16: I was told to expect another 2–3 weeks of waiting. I was offered the original Scorpion Diablo as a substitute, which I declined.
• After that window passed, I reached out again and was told that “Scorpion orders will be going out at the end of next week” — which is today.

As of now, there has been no shipment, no tracking, and no proactive communication. Deadlines provided by the company themselves have repeatedly been missed.

To add to the concern, the Canadian site (horticulturelightinggroup.ca) is now offline, which doesn’t inspire confidence when customers have outstanding paid orders.

At this point, I can’t in good faith recommend Horticulture Lighting Group. This isn’t about delays alone — it’s about missed self-imposed timelines, shifting expectations, and a lack of transparency after taking full payment.

I’m still waiting on a product I paid for weeks ago, with nothing to show for it but broken promises.

hey i got a spare one still in the box dumbasses sent me a refurb one on 120 instead of 240 with the wrong dimmer as well, do you remember the saga of me trying to make a warranty claim for a diode that was messed up on one of my boards. i couldnt even talk to the rep in canada that was suppose to handle the return he wouldnt return my calls lol. i still have that light they sent me sitting in my basement

 

[DarkWeb]

sounds like new management.

Or possibly a part that the lights use isn't available. And have been given broken promises by the manufacturer of that product.

But the lack of communication is what would make me more mad.

 

[xox]

i still remember that one time hlg canadas website went down then went briefly back up with a nasty note complaining about hlg directly from the person in control of the web server then promptly went down again lol looks like the united states website is down as well

 

[Laughing Grass]

hey i got a spare one still in the box dumbasses sent me a refurb one on 120 instead of 240 with the wrong dimmer as well, do you remember the saga of me trying to make a warranty claim for a diode that was messed up on one of my boards. i couldnt even talk to the rep in canada that was suppose to handle the return he wouldnt return my calls lol. i still have that light they sent me sitting in my basement

I was looking at their warranty for international customers. Part replacement warranty only. You have to pay somebody to actually do the work if you can’t do it yourself.